Frequently Asked Questions

MOQ depends on the structure.

Folding cartons, paper bags, and labels often start around 500 pieces. Mailer boxes and rigid boxes are quoted by size and finish. Tell us the product and quantity and we will confirm the real minimum on the quote.

Use the quote form on a product page, the contact page, or email us the size, quantity, material, and destination.

A sales person replies with a price and lead time, usually within one working day.

Yes, when you are moving toward a bulk order. We can make a pre-production sample so you can check size, print, and finish.

Sampling has a small extra charge and a short making time. Mass production starts after you approve it.

After we have size, quantity, and artwork notes, a written quote is usually ready within 24 business hours.

You can cancel before we cut material or start printing.

Once production has started, the run cannot be cancelled because the boards and print are already made for your size.

Quantity can still change if the job has not entered production.

After printing or die-cutting starts, the quantity is locked. If something urgent comes up, contact us and we will see what is still possible.

We print full color (CMYK), one or two spot colors, or black only.

Standard quotes assume full-color print. Ask if you want a simpler one-color run — the price is quoted separately.

For packaging orders we can:

• Assemble boxes or bags
• Place your product into the pack when you supply it
• Check the loaded units before they ship

We do not add a rush fee by default.

Please tell us the deadline before you confirm, so we can check whether the press schedule can meet it. If we agree on a date, that date is the plan.

Bleed is extra artwork past the cut line. Trimming can shift by a fraction of a millimeter, and bleed keeps the color from leaving a white edge.

For cartons, bags, labels, and flat print, extend backgrounds 3 mm (0.125") past each trim edge. Keep logos and text inside the safe area, away from the cut.

The 3 mm zone is the cutter’s margin. Without it, a small shift shows an unprinted strip. With it, the color still reaches the edge after the box or label is cut.

In Illustrator or InDesign, set the document bleed to 3 mm and extend backgrounds to that line. In Canva, turn on print bleed and export a print PDF.

If the file has no bleed, send the working file and we can extend simple backgrounds before proofing. Text still needs to sit inside the safe zone.

A print-ready PDF at 300 dpi, with 3 mm bleed, is the usual file. Vector logos (AI, EPS, or PDF) are better for line work. You can also send the original file with fonts outlined and images linked.

Export in CMYK. We print offset and digital in CMYK. An RGB file can be converted, but some bright screen colors will shift on paper.

Japan Color 2001 Coated is a reliable coated-paper profile for our presses. If you do not have it, a standard coated CMYK export is acceptable and we will check the proof with you.

Send files by:

• Email, when the file is small
• A download link from WeTransfer, Google Drive, or Dropbox

One sheet has two sides, so it is two pages. A sheet folded in half is four pages. Page count for booklets and instruction inserts should be a multiple of four.

Yes. Turn on print bleed, keep important text away from the edge, and export PDF Print. CMYK is preferred. For boxes, a dieline from us is safer than a flat Canva layout alone.

If you send an editable file, we can fix simple issues: bleed, a logo placement, or a dieline fit. You still approve the final proof.

For straightforward packs we can help with dieline setup, basic layout, and a print-ready export, including a couple of small revisions.

Full brand systems, custom illustration, or complex structural design are outside that help. We can work from files your designer supplies.

Production starts after the deposit is in and you approve the PDF proof. Typical making times:

• Labels, cards, and flyers: about 5–7 days
• Folding cartons and paper bags: about 7–12 days
• Mailer boxes: about 8–12 days
• Rigid boxes: about 12–18 days

Shipping time is extra and depends on the destination.

Two options:

• Photos or a short video of the finished goods, at no charge
• A physical sample sent to you, with the courier fee added

Yes, if production has not started. Work already done in prepress may be charged again.

After printing starts, the design cannot be changed on that run.

Yes. We send a PDF proof, including the dieline for boxes and bags, and wait for your approval.

A printed physical sample is available for an extra making and shipping charge.

If the error is ours, we reprint that run at no charge after we correct the file or the press setting.

If the error comes from the file or the instructions you supplied, a reprint is at your cost. We check files before printing so this is uncommon.

Tell us the date before you confirm the order. If the schedule allows, we move the job forward. We do not add a separate rush fee when that date is agreed in advance.

Yes. We can send making or packing photos and a short video at no extra charge.

Once artwork, deposit, and proof approval are done, we commit to the production days on the quote. If we miss that making time for a reason on our side, we discuss a service credit on the order.

Transit time is an estimate. Customs, weather, and the carrier can change it after the goods leave our warehouse.

• Heavier orders are cartoned and loaded on pallets.
• Lighter orders ship in export cartons without a pallet.

1. Inner wrap or paper
2. A moisture barrier bag when the route needs it
3. Export cartons
4. Pallet and stretch film for larger shipments

Air and sea:

• Air by express courier for cartons
• Sea for pallet loads, then local truck or courier after customs

Goods ship from our packing facility in China. The quote names the handover point for the service you choose.

Yes, before the cartons are handed to the forwarder. Contact us as soon as you decide.

Yes. Tell us the split quantities and addresses before packing so each carton is labeled correctly.

Short-term storage and a scheduled second shipment can be arranged. Ask before production so we reserve space.

Yes. Share the FBA or warehouse label rules and we pack and mark the cartons to match them.

No. Express and freight shipments need a street address that can accept a carton or pallet.

The usual term is 50% to start production and 50% before shipment. Smaller orders are often paid in full up front so you are not paying two transfer fees.

• Bank transfer (T/T)
• PayPal, with the platform fee shown on the invoice
• Wise or a similar transfer service

We do not take a card directly. You can pay by card through PayPal. The PayPal fee is listed on the invoice and is paid by the buyer.

USD, EUR, GBP, AUD, CAD, and RMB. The quote states the currency.

• EXW, FOB, and most courier shipments: duty and tax at destination are yours.
• If we quote DDP, duty is included as stated on that quote. Local GST or VAT rules still follow the destination country.

• PayPal: usually the same day
• Bank transfer: about 1–4 business days
• Wise and similar services: about 1–3 business days

If we have not started production and have not bought custom material, the deposit can be refunded.

If boards, plates, or printing have started, the refund is reviewed against the cost already spent.

We watch the shipment and send tracking when the carrier has it.

• Air: a courier tracking number
• Sea, pallets: bill of lading details after the balance is paid
• Sea, then local delivery: a local tracking number after the port leg

If tracking stalls, write to us and we will follow up with the forwarder.

Photograph the cartons and the goods within 3 days of delivery and email the photos.

We review the packing and the carrier record, then reprint or credit the affected quantity when the damage is confirmed.

If color, cutting, or structure is off because of our process, we reprint or refund that portion.

Please report it within 30 days of receipt and include photos. We may ask for a returned sample before we decide.

Custom print is made to your file, so we do not take returns for a change of mind.

Production defects reported within 30 days are handled by reprint, refund, or a partial credit. Return freight, if we ask for samples back, is agreed in that case.

Start with the person who handled your order. If there is no reply within two working days, email the address on this site and include the order number plus photos.

Most cases are answered within 3–7 business days. A carrier claim can take longer, and we update you while it is open.

We can introduce a third-party lab for tests such as material or toy-related certificates when your product needs them.

Lab fees are not inside the printing price. They depend on the test list.

On request we can run:

• FSC-certified paper
• Recycled paper stocks
• Soy-based or low-VOC inks where the job allows

Soy ink is the greener option when the paper and the press profile support it. We confirm which ink the quote uses.